Before · Without Lunari
A point tool, in isolation.
Evidence lives in an email thread, a shared drive, and a spreadsheet someone owns. When the auditor asks, three people stop their day to assemble the trail.
← Suite · People & Payroll
IT helpdesk.
Tickets, assets and access requests, in the same workspace as finance.
A right-sized helpdesk for finance and operations — ticketing, asset assignment, access requests and a knowledge base — without the weight of an enterprise ITSM.
It belongs to People & Payroll, but the evidence it produces is visible everywhere — same record at close, in fieldwork, and on the board deck.
One ledger · One evidence trail
Chapter I · The shift
What changes when IT helpdesk runs on one ledger.
After · With Lunari
A by-product of the work.
IT helpdesk runs against the same ledger, the same period, and the same identity layer. The evidence is produced automatically — already attached, already signed, already queryable.
Chapter II · What you can do
Features, named plainly.
06 concrete things this capability does — no marketing verbs.
- 01Ticketing with SLA and routing rules
- 02Asset assignment and check-in / check-out
- 03Access request workflow with approver routing
- 04Knowledge base with versioning
- 05Integrations with identity provider
- 06Reporting on response and resolution time
Chapter III · How it works
Three steps, end to end.
I
Step · 01
Submit
Tickets and access requests submitted from any workspace.
II
Step · 02
Route
Routed to the right owner with SLA tracking.
III
Step · 03
Resolve
Knowledge base captures the answer for next time.
Chapter IV · Pairs naturally with
Adopt these together — they strengthen each other.
Chapter V · Frequent questions
What teams ask before they switch.
Ready when you are
Try IT helpdesk on your data.
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