Terms of Service
Effective 1 January 2026
Plain agreements make for quiet partnerships.
1. The agreement
These terms govern access to and use of the Lunari Finance Intelligence Suite (the “Service”) by the organisation identified in your order form (“Customer”). Where a separate written master agreement exists, that agreement controls and these terms supplement it.
2. The Service
Lunari provides a hosted finance platform organised around suites and capabilities described on lunari.cloud. We may update functionality from time to time, but we will not materially reduce the suites or capabilities included in your subscription during a paid term.
3. Customer responsibilities
Customer is responsible for the accuracy of data loaded into the Service, for managing user access through the identity tools we provide, and for using the Service in compliance with applicable law. Customer remains the controller of its data; Lunari is the processor.
4. Fees and payment
Fees are set in the order form and invoiced annually unless otherwise agreed. Invoices are due 30 days from issue. Late payment may suspend access after 15 days' written notice. All fees are exclusive of taxes.
5. Term and termination
The initial term is set in the order form and renews automatically for like terms unless either party gives 60 days' notice. Either party may terminate for material breach not cured within 30 days of written notice. On termination, Customer data is exported on request and deleted within 30 days.
6. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own (and no less than reasonable care). Customer data is Customer's confidential information.
7. Security and availability
Lunari maintains an information security programme certified to ISO 27001 and audited annually under SOC 2 Type II. We target 99.9% monthly uptime for the Service excluding scheduled maintenance, with service credits as detailed in the SLA.
8. Intellectual property
Lunari retains all rights in the Service. Customer retains all rights in Customer data. Customer grants Lunari the limited rights needed to provide the Service. We do not use Customer data to train models that serve other customers.
9. Warranties and disclaimers
Each party warrants it has the authority to enter this agreement. Lunari warrants the Service will perform materially as described in the documentation. EXCEPT AS STATED, THE SERVICE IS PROVIDED “AS IS” AND ALL OTHER WARRANTIES ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
10. Limitation of liability
Neither party will be liable for indirect, incidental, or consequential damages. Each party's total liability under this agreement is capped at the fees paid by Customer in the 12 months preceding the claim. The cap does not apply to confidentiality breaches, indemnities, or amounts owed.
11. Governing law
This agreement is governed by the laws of England and Wales. Disputes will be resolved in the courts of London, except where local law requires otherwise for the Customer.
12. Contact
Contracts: legal@lunari.cloud. Operational matters: support@lunari.cloud.